Hello,
I apologize for the issue you are facing with the Rank Math Role Editor on your WooCommerce site. Thank you for sharing the roles setup for your Shop Manager and the link to the screenshot.
To resolve the problem where changes made to a product are not saved, you can follow these steps:
-
Check if the Shop Manager role has the necessary user capabilities enabled in the Rank Math Role Manager settings. You can refer to this guide on how to use the Role Manager feature of Rank Math: Role Manager Guide.
-
Ensure that after enabling the required user capabilities for the Shop Manager role, you click the Update Capabilities button at the bottom of the page to save the changes.
If you have already tried enabling the Rank Math Role permissions for the Shop Manager role and are still facing issues, please ensure that the necessary capabilities are correctly set up for the Shop Manager role.
If the issue persists after following these steps, please let us know, and we will assist you further.
Looking forward to your response.
Sources:
How to Use the Role Manager Feature of Rank Math SEO Plugin
Sorry, You Are Not Allowed to Access This Page » Rank Math
How to Setup Rank Math SEO Plugin Properly
Hello,
Apologies for the inconvenience.
In this case, please check if you are using a Firewall as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
You may need to have this route whitelisted for all user roles on the website for the users without admin access to be able to save the metadata on the website.
If you are using a security plugin on the website, make sure that the route is whitelisted on the plugin for all roles.
Let us know how this goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
