No credits showing up for Content AI

Hello,

Thank you for reaching out to us regarding the issue with your Content AI credits not showing up in your account. We apologize for any inconvenience this may have caused.

To ensure that your purchased credits are correctly reflected in your account, please follow these steps:

1. Log in to the account you used to purchase the Content AI credits.
2. Visit the Rank Math > Account > Website section or use this URL: Rank Math Account
3. Check if you can see the correct remaining credits as shown in the screenshot below:
   

If the credit count is accurate on your Rank Math account but not reflecting on your website, please proceed with the following steps:

1. Go to your WordPress admin area > Rank Math > Dashboard > Help.
2. Disconnect your Rank Math account and then reconnect it by following these steps:
   • Disconnect:
   • Reconnect:
3. After reconnecting your account, navigate to Content AI and refresh the credits count to synchronize the data with our server:
   

By following these steps, your Content AI credits should be updated correctly. If you encounter any further issues or need additional assistance, please feel free to let us know.

Hello,

Thank you for your query, and we are so sorry about the trouble this must have caused.

It looks like you shared the login email/username and the password of your WordPress dashboard.

However you forgot to add the website’s admin URL for us to login to the affected site.

Could you please share all at one place in below format :

Admin URL :
Username/Email :
Password :

We really look forward to helping you.

Thank you.