Free Version Install Issue

Hello,

I’m sorry to hear about the issue you’re facing with the Rank Math setup wizard not starting after installing and activating the free version on your website https://rankmath.com/wp-content/uploads/2022/10/connect-now.jpg.

If the setup wizard did not start automatically after installation, you can manually initiate it by following these steps:

1. Go to your WordPress Dashboard.
2. Navigate to Rank Math SEO.
3. Click on the Dashboard tab.
4. Look for the Setup Wizard option.

If you cannot find the Setup Wizard option in the Rank Math SEO Dashboard, you can also try running the Setup Wizard from the Plugins page by following these steps:

1. Go to your WordPress Dashboard.
2. Click on Plugins.
3. Select Installed Plugins.
4. Look for the Rank Math SEO plugin.
5. You should see an option to run the Setup Wizard from there.

If you still encounter issues or need further assistance, please feel free to reply here, and a human agent from the Rank Math Support team will assist you promptly.

Thank you for reaching out with your concern.

Sources:
How to Access Rank Math’s Setup Wizard
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Installing Rank Math on a Multisite Environment » Rank Math
Manually Install Rank Math via FTP (or SFTP) » Rank Math
How to Setup Rank Math SEO Plugin Properly

Hello,

Thank you for contacting Rank Math support and apologise for the inconvenience.

Please try reinstalling the plugin on your site if you’re unable to access the setup wizard by following this guide: https://rankmath.com/kb/uninstall/

However, if the persists, we need to investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience.

Thank you for choosing Rank Math.