Rank Math not compatible - Support

Resolved Anonymous
1 year, 5 months ago

Rank Math free

Re; https://fusionsoftdomains.com
Hi:
I am getting the error message “500” every time I try to save on Elementor on my WordPress website installation. The problem is Rank Math because if I deactivate Rank Math, the error message “500” disappears.
Could you please assist in clearing this incompatibility between Rank Math and Elementor on this specific installation?
I would like Rank Math to be installed without any error messages from the other plug-ins.
Thank you
PS: If you require login details for this website, I can supply them to you.

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 5 months ago
Hello,

I apologize for the inconvenience you are facing with Rank Math on your WordPress website. The error message “500” you are encountering when trying to save on Elementor could be due to a compatibility issue between Rank Math and Elementor.

To resolve this compatibility issue, please follow these steps:
1. Check for Plugin Conflict:
  Sometimes conflicts between plugins can cause such errors. You can check for conflicts by deactivating all plugins except Rank Math and Elementor. Then, reactivate each plugin one by one to identify the conflicting plugin.
2. Update Rank Math:
  Ensure that you are using the latest version of Rank Math. Updating to the latest version can often resolve compatibility issues.
3. Clear Cache:
  Clear the cache on your website, including any server-side caching, after making changes to ensure they take effect.
If the issue persists after following these steps, please let us know, and we will further investigate the compatibility between Rank Math and Elementor on your specific installation.

Thank you for bringing this to our attention. Your cooperation is appreciated.

PS: At this stage, we don’t require login details. If needed, we will reach out to you for further assistance.

Best regards

Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
Sorry, You Are Not Allowed to Access This Page » Rank Math
Rakibuzzaman Siam
1 year, 5 months ago

Hello,

Thank you for contacting us and we are sorry for any inconvenience that might have been caused due to that.

5xx errors are usually caused due to server misconfiguration or other server issues.

Can you please share the website error log with us? Having the error log file will give a clear idea of why this might be happening.

You can follow this guide to enable debugging in WordPress https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

Looking forward to helping you.

Thank you.

RankBot
1 year, 4 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rank Math not compatible’ is closed to new replies.