Paid For RankMath — Account Reflects Free Only

#777889
  • Resolved Anonymous

    1 year, 5 months ago

    Rank Math free

    I paid for RankMath and my account only shows the Free version. I do not have access to the paid-for version of the plugin.

    Order Reference: RANKMATH240402-8006-12377

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    We apologize for the inconvenience you are facing with your Rank Math account not reflecting the paid version after purchase. To resolve this issue, please follow these steps:

    1. Log into your Rank Math account.
    2. Download Rank Math PRO from your dashboard.

    If you encounter any issues or do not find the PRO version available for download, it might be due to using a different email address for the purchase. In such cases, please contact our support team with your Order Reference (RANKMATH240402-8006-12377) to merge both accounts or update the email connected to the PRO account.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter promptly. If you have any further questions or need assistance, feel free to reach out to our dedicated support team.

    We’re here 24/7, 365 days a year to assist you!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
    The #1 WordPress SEO Plugin in 2023 – Rank Math
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math

    Princess

    1 year, 5 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account is already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Paid For RankMath — Account Reflects Free Only’ is closed to new replies.