Hello,
Thank you for reaching out to us regarding the discrepancy in your Rank Math SEO Business plan credits. We apologize for any confusion this may have caused.
To address this issue, please ensure you are logged into the correct account that corresponds to your Business plan. You can verify the allocated monthly credits by visiting your Rank Math account area. Here is a direct link to access it: Rank Math Account Area.
Once you have confirmed the correct number of credits assigned to your Business plan, you can refresh the credits on your website by navigating to Rank Math SEO → General Settings → Content AI and refreshing the Content AI credits.
If after following these steps, the discrepancy persists, please disconnect and reconnect your Rank Math account in your WordPress admin area as shown in this guide: How to Restore Missing Content AI Credits.
We hope this helps resolve the issue. If you require further assistance or have any other questions, please feel free to let us know.
Looking forward to assisting you further.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Choosing Between Rank Math PRO, Business and Agency Plan » Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
You mentioned that you have a Business plan with us. However, our records indicate that you are currently on the free plan. This issue usually arises when you have multiple accounts and are logged in to the wrong one.
To resolve this, we kindly request you send us a copy of your receipt from FastSpring.com. You can search your email inbox for an email from FastSpring and share the receipt with us so we can verify your purchase and update your account accordingly. You can upload the image of the receipt to an image hosting site like Imgur and share the generated URL with us.
Furthermore, I would like to clarify that the Rank Math Business plan includes a 15-day trial of the Content AI Creator plan, which offers 12k credits to be used during your trial period. Once your trial is over, if you choose not to subscribe to any Content AI plan, you will be moved to the Content AI free plan, which offers 750 credits per month.
I hope this clears up any confusion. Please feel free to reach out if you have any further questions or concerns.
Thank you for choosing Rank Math
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
