Hello,
I apologize for the issue you are facing with the Rank Math SEO plugin causing a problem when trying to save a page on your website. Thank you for providing detailed information about the conflict you experienced with the plugin.
Based on the information you shared, the problem might be related to a conflict with the Rank Math SEO plugin during the page saving process. One common reason for such conflicts could be plugin conflicts or JavaScript-related errors.
To address this issue, I recommend following these steps:
-
Check for Plugin Conflicts:
Plugin conflicts may arise when one or more plugins on your site don’t adhere to the latest coding standards or perform similar functions. You can troubleshoot plugin conflicts by following the steps outlined in our knowledgebase article on plugin conflicts.
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Diagnose JavaScript Errors:
JavaScript-related errors can also cause issues while saving your SEO Title, Description, or Focus keyword. You can diagnose JavaScript errors using the Developer Tools Console Panel in your browser. Here is a guide on how to check JavaScript errors in Chrome.
If after following these steps, the issue persists, please provide us with any error details or further information by replying to this ticket. Our support team will investigate the matter further and assist you in resolving the conflict with the Rank Math SEO plugin.
Thank you for reaching out to us, and we appreciate your patience as we work to resolve this issue promptly.
Best regards,
Rank Math Support Team
Sources:
Why Rank Math Settings Are Not Getting Saved? » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Multilingual SEO with Rank Math SEO & WPML » Rank Math
Confirming a Theme/Plugin Conflict With Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
We zien dat deze plug-in bij de opslaan actie een REST API verzoek doet (wp-json/rankmath/v1/updateMeta?_locale=user), dit verzoek slaagt echter zonder zichtbare foutmelding, we hebben wel het idee dat het hier ergens inzit.
We observe that this plugin initiates a REST API request during the saving action (wp-json/rankmath/v1/updateMeta?_locale=user). However, this request succeeds without any visible error messages. Nonetheless, we suspect that the issue lies somewhere within this process.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
The Rest API you’ve shared is used to update the metadata on your database but it shouldn’t cause any issues while saving your posts/pages.
In this case, can you please share some more details about the issue you’re facing while saving the changes? You can also share a screencast with us by using a tool like https://loom.com so that we can check this further for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Subject: Issue with Rank Math SEO and Contact Form 7 Conflict
Dear Rakibuzzaman Siam,
I hope this email finds you well. I am reaching out to address an issue I’ve encountered with two plugins, namely Rank Math SEO and Contact Form 7, and seek your expertise in resolving it.
It appears that a conflict has arisen between these two plugins, and unfortunately, simply disabling one of them permanently is not a viable solution for me. The problem arises specifically on a page containing a contact form when I am using the Divi Builder on the frontend and save the page. Upon saving, I receive an error message stating “Save failed,” although the changes are indeed saved successfully. This issue has only emerged recently, seemingly following an update to one of the plugins.
Upon further investigation, I found that disabling either Rank Math SEO or Contact Form 7 eliminates the problem entirely. However, as both plugins are integral to my website’s functionality, I am seeking a solution that allows me to use both without encountering this issue.
I hope this information provides you with some insight into the problem. Please let me know if you require any additional information or assistance in troubleshooting this issue further.
Thank you for your attention to this matter, and I look forward to hearing from you soon.
Best regards,
Leon Janssen
Hello,
Please reproduce the issue again from your end. After that, look for your website’s recent error logs so we can determine what’s causing the issue.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
If you prefer, we can take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The issue is coming from the Multi Step for Contact Form 7 plugin. If you disable it, Divi is working fine with our plugin. Please get in touch with their support and inform them about the issue. They might already have a fix for this.
Let us know how that goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
