Hello,
Thank you for reaching out to us regarding the issue you are facing with purchasing the Pro plan. We apologize for any inconvenience this may have caused you.
To troubleshoot the payment issue, please ensure that:
- Your payment method supports payments in USD $
- Supports subscription-based payments
- You are not using a prepaid card
- International payments are turned on
- Your IP is not a Proxy, or you are not using any VPN or hosting service
If everything from the above list is enabled and working, you can also try using a credit card instead. Additionally, you can contact your bank to understand why the payment is being declined and request them to approve it on your end.
If the issue persists, please refer to our troubleshooting guide for payment issues at Troubleshooting Payment Issues at Rank Math for further assistance.
Looking forward to helping you resolve this matter.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
Also make sure that the flag during checkout is showing the correct country at the top right corner.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
I’m not using a VPN, I never have issues making payments with either of my cards and there is not any failed transaction history showing on my end for either card. The flag is set to US, I’m not using a prepaid card.
It’s strange cause when payments fail due to some other reason it always shows on my end and absolutely nothing is showing at all. No failed transactions
Hello,
Could you please share the last 4 digits of your credit card in the sensitive data section so we can check why it isn’t working?
Looking forward to helping you.
Thank you.
It’s ok, don’t worry about it. I had a friend install RankMath business version on my site so I’m taken care of now. Thank you anyways for trying to help.
Hello,
Glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
