Hello,
Thank you for reaching out to us regarding the credit card payment issue.
There could be several reasons why your credit card payment didn’t go through. Please ensure that your payment method supports the following:
- Payments in USD $
- Supports subscription-based payments
- You are not using a prepaid card
- International payments are turned on
- Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above list is enabled and working, you can also try using a credit card instead. Additionally, you can contact your bank to understand why the payment is being blocked and request them to approve it on your end.
If the issue persists, please send a screencast showing the problem. You can use a tool like Loom for this purpose.
We hope this information helps resolve the payment issue. If you need further assistance, feel free to reply to this ticket.
Looking forward to helping you further.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Why Does Rank Math Charge VAT/GST? » Rank Math
Rank Math Refund Policy » Rank Math
My credit card payment has been successful
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
支付
订单号码: RANKMATH240325-8006-46186
创建日期: 2024年3月25日
付全款: 2024年3月25日
購買人
CHIHSIANG TSOU
台灣
产品支持
https://rankmath.com/
s******@r***********
卖家
FastSpring
801 Garden Street
Suite 201
Santa Barbara, CA 93101
US
questionacharge.com
VAT Number: 42528194
描述 个数 增值税 量
Content AI Starter
賬單 每年。 下一個賬單日期 3/24/25
1 US$2.99 US$71.88
折扣
–
US$12.00
小计 US$59.88
增值税 (5%) US$2.99
总计 US$62.87
這是您的訂購單。應財政部規定，您將另外收到一張經由我們的合作夥伴「易發票電子發票加值中心」所寄出的電子發票證
Can you help me change to this account?
Hello,
Yes, we have found the Content AI subscription under the email we added in the sensitive data section.
We can transfer the purchase to this account or merge both accounts for you, but the request should come from the main email address.
You can email our account department at s******@r*********** to request a subscription transfer or merging account request.
Alternatively, she can open a new support ticket using the account to send the request.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
