Hello,
Thank you for reaching out to us regarding the missing AI credits on your site despite following the steps to refresh and reconnect your Rank Math account.
If you have already refreshed and reconnected your Rank Math account but the AI credits are still not appearing on your site, there might be a mismatch between the emails on your Rank Math and Content AI accounts. In such cases, it’s essential to ensure that the email used to purchase the credits matches the one associated with your Rank Math account.
To resolve this issue, please log in to your Rank Math account and navigate to the Websites section to check if your AI credits are visible. If they are not visible, it indicates an email mismatch between accounts. In this scenario, you will need to contact our support team to merge both accounts or transfer the credits to the correct email.
You can reach out to our dedicated support team by clicking here and provide the necessary details, including the invoice received from FastSpring.com in the Sensitive Data section for a prompt resolution.
We appreciate your patience and cooperation in resolving this matter. If you need further assistance or have any other questions, please feel free to let us know.
Thank you for using Rank Math.
Sources:
How to Restore Missing Content AI Credits » Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
