ERR_CONNECTION_RESET after save changes in General Settings

#770909
  • Resolved Anonymous

    1 year, 6 months ago

    Rank Math free

    After installing RankMath SEO and finished the Setup Wizards, I go to the General Settings to make some changes on the settings, but after click “save changes” the website goes ERR_CONNECTION_RESET. What I found in the error log there were missing databases of the plugin, I also found the solution to that by going to the Database Tools and “Re-create tables” and after that, the missing databases are already exist. But turns out it doesn’t solve the problem where I still cannot make any changes on the General Settings, it always ended to ERR_CONNECTION_RESET.

    Then what I found on the most recent information in the error log is what I posted below, but its only appeared one time while I did several attempts to make changes on the General Settings. There is no other new information from the error log after this, please help what should I do to fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 6 months ago

    Hello, I’m sorry to hear about the issue you’re facing with getting an ERR_CONNECTION_RESET after trying to save changes in the General Settings of your website. This error can be frustrating, but we’re here to help.

    Based on the information you provided, it seems like you have already tried re-creating missing databases and encountered the error log message. Since you are still facing the issue, it might be related to a firewall blocking access to specific files that Rank Math needs to function properly.

    Here’s what you can do to resolve this issue:

    1. Firewall Blocked Access to the File:
      • Check if your firewall is blocking Rank Math from saving data.
      • If Rank Math is being blocked, whitelist Rank Math and its files in your firewall settings.
      • Specifically, check if access is blocked to files like: 
        /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
      • You can follow instructions like those for Wordfence in Learning Mode to whitelist these files.

    If after checking and whitelisting Rank Math in your firewall settings the issue persists, please let us know by replying to this ticket. Our support team will further investigate and assist you in resolving this issue.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Sources:
    How to Fix the Error Establishing a Database Connection in WordPress » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    How to Connect Your Google Account With Rank Math SEO » Rank Math

    Anonymous

    1 year, 6 months ago

    Rank Math free

    I have problem with my RankMath SEO Plugins in general settings, when I turned on any settings in the general settings and then save changes, the website redirected to https://mysite.com/wp-admin/admin-post.php, but the error message says “this website might be having issues, or it may have moved permanently to a new web address.” please troubleshoot

    Rakibuzzaman Siam

    1 year, 5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please get in touch with your web host and ensure that the ModSecurity is disabled or they are not blocking any process of the plugin.

    You can also follow this troubleshooting guide to see if that helps to resolve the issue: https://rankmath.com/kb/settings-not-saved/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘ERR_CONNECTION_RESET after save changes in General Settings’ is closed to new replies.