Cannot access account for new installation

#770568
  • Resolved Anonymous

    1 year, 6 months ago

    Rank Math free

    Hi, I’ve just installed the plugin on a new website and it’s not accepting my login credentials.

    My account on your site here is fine.

    Error message on the new installation is: “Something went wrong, please contact us.”

    Thanks.

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are facing with your login on the new website installation.

    If your account on our site is fine but you are experiencing login issues on the new website installation, please ensure that you have correctly connected your Rank Math account to the new website.

    To fix this issue, please follow these steps:

    1. Log in to your WordPress admin area.
    2. Navigate to Rank Math > Dashboard > Help.
    3. Disconnect your Rank Math account by clicking on the “Disconnect” button.
    4. Reconnect your Rank Math account by clicking on the “Reconnect” button.
    5. After reconnecting, try logging in again to see if the issue is resolved.

    If you encounter any further difficulties or need additional assistance, please feel free to let us know. We are here to help you with any other concerns you may have.

    Sources:
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

Viewing 1 replies (of 1 total)

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