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Hi guys, I installed RankMath and just tried to optimize my titles&descriptions, but each time I get this notice: Please connect your account… But where the hell do I do that?! I can see the 750 free tokens. But it’s just not working… Best wishes, Ariane
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Hello, I apologize for the issue you are facing. To connect your account in Rank Math to optimize your titles and descriptions, you can follow these steps:
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Enable Rank Math’s Analytics Module by going to Rank Math SEO → Dashboard → Analytics in your WordPress dashboard.
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Connect your Rank Math Account by visiting Rank Math SEO → Analytics → Connect Your Rank Math Account. Choose the email account you want to connect with Rank Math, grant all permissions, and click on Allow.
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Once connected, you can optimize your titles and descriptions by navigating to Rank Math SEO → Titles & Meta in your WordPress dashboard.
If you encounter any issues during this process, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for reaching out!
Sources:
How to Connect Your Google Account With Rank Math SEO » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
The #1 WordPress SEO Plugin in 2023 – Rank Math
Rank Math ‘Titles and Meta’ Options and SettingsDanach habe ich nicht gefragt.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
If you’ve available credits on your Rank Math account, please try to disconnect and reconnect your account from WordPress dashboard > Rank Math > Dashboard > Help:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOwAfter doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:
Let us know how it goes. Looking forward to helping you.
Thank you.
Thanks a lot – I did that, but still: The same message, that I should connect my account…
Hello,
For initial troubleshooting, ensure that you are using the latest version of the Rank Math plugin. You may refer to our changelog page here: https://rankmath.com/changelog/
This type of issue usually happens when there’s a mismatch in the domain name. Let’s start by checking your WordPress settings and make sure that your website URL is correct. Sometimes, a mismatch in the URL or a missing slash can mess up the connection.
To do this, please go to your WordPress dashboard and click on Settings > General. Then look at the WordPress Address (URL) and Site Address (URL) fields and see if they match your website URL exactly.
If you find any mismatches, please correct them and save the settings.
Next, please try to disconnect and reconnect your Rank Math account by following these steps:
- Go to Rank Math > Dashboard and click on the Disconnect Account button.
- Go to Rank Math > Connect and click on the Connect Account button.
- Follow the instructions on the screen to log in to your Rank Math account and authorize the connection.
If this doesn’t work, you can try adding a filter code to your website that will bypass the URL check. This might help if there is some issue with your server configuration or DNS settings. The filter code you need to add is below:
/** * Filter whether we need to check for URL mismatch or not. */ add_filter( 'rank_math/registration/do_url_check', '__return_false' );
You can add it to your theme’s functions.php file or use a plugin like Code Snippets.
To add the filter code, please follow this guide: https://rankmath.com/kb/wordpress-hooks-actions-filters/
And that’s it! The plugin should now be able to stay connected without any issues.
For more information on why this issue happens and how to fix it, you can check this page: https://rankmath.com/kb/problems-while-connecting-account/
We hope this helps.
Thank you for choosing Rank Math.
OK, I disconnected and re-connected RankMath. But there were no follow-up instructions. New problem: Now in the snippet editor I can’t even click the blue button “generate with AI”. In RankMathSEO -> Settings, there is 0 credits (I haven’t used any so far). Once clicking on the refresh-button, is sais “The answer is no valid JSON-answer”
Hello,
We have fixed this issue on our end.
Please reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
Then, please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI and it should work without any issues.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thanks sooooo much!!! IT’S WORKING!!!
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If it isn’t too much to ask for – would you mind leaving us a review here?
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
https://www.trustpilot.com/evaluate/www.rankmath.comIt only takes a few minutes but makes a huge difference.
It would mean so much to us and would go a really long way.
Thank you.
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The ticket ‘Conneting RankMath’ is closed to new replies.