Hello,
I’m sorry to hear that you’re facing an issue while trying to upgrade. To resolve this error, you may need to contact our support team for assistance.
If you are encountering the PCLZIP_ERR_BAD_FORMAT (-10) error while updating Rank Math’s PRO version, it might be due to various reasons such as incorrect account connections or not enough storage space.
To get this resolved, please follow the steps outlined in this guide: Fix PCLZIP_ERR_BAD_FORMAT (-10). If the issue persists after following the steps, you can open a support ticket by visiting our support forum. Our support team will be happy to assist you further.
Thank you for reaching out, and we appreciate your patience as we work to resolve this issue for you.
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How can I “contact our support team for assistance.”
Hello,
Thank you for your patience.
Could you please confirm if you’re getting the error on the payment process?
If so, when attempting to purchase our subscription, please ensure that the country shown in the top right corner of your screen is referred to your actual location.
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
You can also try using PayPal to make the payment.
Let us know how this goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
