Hello,
We apologize for the inconvenience you are facing with your Rank Math PRO subscription not appearing under your account. To resolve this issue and start using the PRO version, please follow these steps:
- Log into your Rank Math account using the email address “h***@f*****************” that you used for the purchase.
- If you cannot see the PRO subscription under your account, please contact our support team by opening a ticket.
- In the ticket, provide the Order ID: RANKMATH240317-6174-49206, Order Creation Date: 17 March 2024, and mention that the subscription is not reflecting in your account.
- Our support team will assist you in locating your PRO subscription and ensuring it is correctly linked to your account so you can start using the PRO features.
If you have any further questions or need assistance, feel free to reach out to our support team through the ticketing system. We are available 24/7 to help you.
Thank you for bringing this to our attention.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How To Upgrade Your Rank Math PRO Subscription » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
Rank Math Refund Policy » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We have noticed a PRO subscription with the information you shared but under a different email address. Please refer to the sensitive data section on this ticket to see the email address.
In order to download the PRO version of the plugin, you’ll have to access your Rank Math account by using that email address.
However, would you want us to merge the accounts under a single email address? If so let us know the preferred one to keep using.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
