Hello,
Thank you for reaching out to us regarding the payment error you are experiencing. We apologize for any inconvenience this may have caused.
Based on the error message you provided, it seems like your payment is not going through successfully. To troubleshoot this issue, please ensure the following:
- Make sure your payment method supports payments in USD $.
- Verify that your payment method allows subscription-based payments.
- Ensure you are not using a prepaid card for the transaction.
- Check if international payments are enabled on your card.
- Confirm that you are not using a Proxy, VPN, or hosting service that might be blocking the payment.
If all the above conditions are met and the issue persists, you can also try using a credit card instead. Additionally, contacting your bank to understand why the payment is being declined and requesting them to approve it on their end might help resolve the issue.
If the problem continues, please provide a screencast of the issue using a tool like Loom for further assistance.
We appreciate your patience and cooperation in resolving this matter. Thank you for bringing this to our attention.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
Hello, I used a prepaid card. I make international payments with it! No problem. Now I have the money blocked on this card. They should warn you in advance about these possible problems. Any way to resolve? To help? Thanks!
What payment methods do you accept?
We accept PayPal, Credit & Debit cards, & Amazon Pay. We have partnered with FastSpring to offer you local payment solutions, so you do not need to have a card enabled for international payments. You can choose Amazon Pay or PayPal if you are outside US and your cards are not enabled for international transactions.
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
Also make sure that the flag during checkout is showing the correct country at the top right corner.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
OK thanks! Prepaid cards are not accepted? It’s the only one I have here! I would like to hire the service…
Hello,
Sorry but we only accept payments via Credit Card/Debit Cards (Enabled recurring payment), Paypal, and Amazon.
pay.
We can’t add additional payment methods. We have partnered with FastSpring and they take care of payments for us.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hello, ok, thank you very much! I work with recurring payments on this card I’m using. I think I’ll try to contact the card operator and see what they can tell me! Thanks!
Hello,
Sure, let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.
Looking forward to helping you.
Thank you.
