AI Credits gone very quickly

#764005
  • Resolved Anonymous
    Rank Math free

    Good Evening (or Morning),

    I am opening a ticket because I have 45,000 AI credits for my website, but they were all gone in a matter of two days. This does not seem possible because we certainly did not write 45,000 articles in that time. I am trying to understand why that happened.

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  • Hello,

    I apologize for the issue you are facing with your AI credits depleting quickly. It seems unusual that 45,000 AI credits were used up in just two days, especially if you didn’t generate that much content.

    There could be a few reasons for this rapid depletion of credits:

    1. Content AI Research Requests: Each research request consumes 500 credits.
    2. Word Generation: Every word generated with Content AI uses 1 credit.
    3. RankBot Interaction: Each chat with RankBot also consumes 1 credit per word generated as output.

    To investigate further, you can check the usage logs in your Rank Math account to see where and how the credits were utilized. If you need assistance in reviewing this or have any other questions, please provide more details or screenshots of the credit usage log, and we’ll be happy to help you resolve this issue.

    Thank you for bringing this to our attention, and we’ll do our best to assist you further.

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Hello,

    Thank you for contacting Rank Math support.

    Please note that 45000 credits don’t mean that you will be able to right 45000 articles. Every word generated using Content AI consumes one credit. So you can only generate 45000 words per month in your plan. Each keyword research will cost 500 credits. You can check this guide to learn more about how credits work: https://rankmath.com/kb/content-ai-plans-and-credits/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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