Hello,
Thank you for reaching out to us regarding the issue with your Content AI credits not reflecting in your Rank Math account.
To resolve this, please follow these steps:
-
Log in to Your Rank Math Account:
- Log in to your Rank Math account using the email address “k****************@g********” at this link.
- Check if your Content AI credits are visible under the Websites tab.
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Contact Support for Email Merge:
- If your credits are missing due to an email mismatch, please contact our support team to merge both accounts or transfer your credits to the correct email address.
- Make sure to include the invoice you received from FastSpring.com in the Sensitive Data section for faster assistance.
-
Refresh Content AI Credits:
- After resolving the email mismatch, refresh your Content AI credits by going to Rank Math SEO → General Settings → Content AI in your WordPress dashboard.
- Click on the Refresh icon in the Content AI box within a post or page editor to ensure your credits display correctly.
Following these steps should help you merge your emails and restore your missing Content AI credits. If you encounter any issues or need further assistance, feel free to let us know.
We appreciate your understanding and patience as we work to resolve this matter for you.
Sources:
How to Restore Missing Content AI Credits » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
How to Restore Missing Content AI Credits » Rank Math
Hello,
We have replied to your other ticket about the same issue. We are closing this one in favor of that.
Also, posting multiple tickets to get an issue sorted won’t help you get a faster response as that increase the load on the team and increases the response time.
Please keep only one ticket per issue moving forward.
Looking forward to helping you.