Hello,
Thank you for reaching out to us regarding the purchase of the Business Plan on the wrong account. We apologize for any inconvenience this may have caused.
To resolve this issue and transfer the Business Plan to the correct account, please follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a one-line summary of the issue.
- Provide more details in the Ticket Question section, including the email addresses involved and the request to transfer the Business Plan to the correct account.
- In the Sensitive Data section, include the email address you want to connect to your Business Plan.
- If needed, attach a screenshot of the invoice you received from FastSpring.com.
Once you have submitted the ticket, our support team will assist you in transferring the Business Plan to the correct account promptly.
If you need any further assistance or have additional questions, please feel free to let us know. Thank you for your understanding and cooperation.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
We understand how important it is to have everything organized under one main account, and we are here to assist you in resolving this issue swiftly.
Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.
By doing this, we can ensure that all your purchases and tickets are centralized.
If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
We really look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
