Hello, we apologize for the inconvenience you faced regarding the pricing discrepancy during checkout.
If you encountered an issue where the displayed price did not match the amount charged, it could be due to various factors. To address this concern and investigate the discrepancy further, we recommend assigning this ticket to a human agent by clicking on the available buttons. A support team member will review your case and assist you accordingly.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this issue promptly.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Updated Plugin Prices » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
Why Does Rank Math Charge VAT/GST? » Rank Math
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if this is not resolved in the next couple hours, please just refund my money. this is silly.
Hello,
Thank you for contacting the support.
The rest of the amount above the price displayed on our website is added as a tax.
We do not have any control over that as that is charged by your government.
You can read more about the same here:
https://rankmath.com/kb/why-does-rank-math-charge-vat-and-gst/
If you have a valid tax ID (VAT, GST, etc.), then please get in touch with FastSpring (our payment processor) to get a refund on your taxes:
https://fastspring.com/question-a-charge/#vat-tax-questions ( Request Tax or VAT Refund )
s******@f*************
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.