Hello,
We apologize for the inconvenience you are facing with your Rank Math dashboard not showing the added site after purchasing the Content AI starter pack subscription.
To resolve this issue, please ensure that you have connected your website using the correct account. If your website is not showing in the connected websites section, you may need to disconnect your account and then reconnect it with the correct one.
You can follow these steps to disconnect and reconnect your Rank Math account:
- Navigate to WordPress Dashboard → Rank Math SEO → Dashboard → Help.
- Click on Disconnect Account as shown in the screenshot below:

After disconnecting, you can click on Connect Now to reconnect your website with the correct Rank Math account. Make sure to choose the correct Rank Math PRO subscription associated with your account.
If you are still unable to access the Content AI feature on the WordPress dashboard after reconnecting, please refresh the credits count in your Content AI settings. This will ensure that the plugin requests the updated credits from our server and displays the correct count.
If you encounter any further issues or need assistance, please feel free to reach out to our support team by clicking here. We are here to help you at any time.
Thank you for bringing this to our attention.
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
Client Management » Rank Math
Client Management » Rank Math
Website Not Shown In Rank Math Account Area » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.