No he recibido el complemento PRO

#759272
  • Resolved Anonymous

    1 year, 6 months ago

    Rank Math free

    He realizado el pago para el completo PRO, pero no he recibido el plugin.
    Use mi correo es corporativo de Moon Studio
    Puede que me equivocara y no pusiera el último (.es) en el email.
    Agradecería se me solucione este problema.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    Thank you for reaching out to us regarding the issue you are facing with not receiving the Rank Math PRO plugin after making the payment.

    If you suspect that you might have used an incorrect email address (missing the last “.es”) during the purchase, please log into your Rank Math account using the correct email address (corporativo de Moon Studio with “.es”) to download the Rank Math PRO plugin from your dashboard.

    If you encounter any further issues or need assistance in resolving this problem, please feel free to contact our dedicated support team. We are available 24/7 to assist you.

    We appreciate your understanding and cooperation in resolving this matter promptly.

    Thank you.

    Anonymous

    1 year, 6 months ago

    Rank Math free

    Como les he comentado no tengo el completo PRO comprado ni en la cuenta de RankMath ni en el email.
    No recibí nada.

    Princess

    1 year, 6 months ago

    Hello,

    Can you please share the last 4 digits of your card along with the last name you used while trying to make the purchase.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    We will forward the information to our Accounts team to check.

    We look forward to hearing back from you.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘No he recibido el complemento PRO’ is closed to new replies.