Hello,
I’m sorry to hear that you are experiencing issues with elements disappearing or changing color on your website when enabling Rank Math. This could be due to a conflict between Rank Math and another plugin or theme on your site.
To troubleshoot this issue, you can try the following steps:
- Check if any other plugins or themes are conflicting with Rank Math.
- Ensure that all plugins and themes are up to date.
- Clear your website cache and browser cache.
- Disable Rank Math and see if the issue persists.
If the issue continues, please provide more details about the elements that are affected, and we will be happy to assist you further.
Thank you for bringing this to our attention.
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
The #1 WordPress SEO Plugin in 2023 – Rank Math
Enable Rank Math SEO on Elementor Templates » Rank Math
I already did those steps
Hello,
Could you please share the affected URL so we can check as well?
Also, please share the image of when Rank Math is enabled and when it is disabled. You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
When I activate the the plugin the white colors disappear
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We tried different SEO plugins like Yoast on your website and we can see it also has the same issue.
However, we already shared the issue with our developers and they are investigating it. As soon as we get some updates, we’ll make sure to let you know here.
Meanwhile, we suggest you get in touch with your theme support and inform them about the issue as they might already have a solution for this.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I got in touch with the theme support, let’s also see if they have a soltuion, thank you for your help, If you have something or find the problem tell me please.
Hello,
Under the admin dashboard, there’s this notification; This theme requires the following plugins: MailChimp for WordPress, One Click Demo Import and Revolution Slider.
Could you please, try and install the last one ( Revolution Slider ) and see if this fixes the current styling issue. Please share with us the outcome, after this.
Thank you
I already did it but didn’t worked, I asked the theme support to see if they can fix it! Thank you
Hello,
That’s fine, kindly update us when you hear back from them.
This ticket will be kept open so you can update us when this issue has been resolved. However, if the ticket has been closed by the bot, you can open another ticket referencing this one.
Looking forward to helping you.
Hello,
They fixed it, I think they just updated the theme core and framework, so now it’s working, thank you so much for your help
Kind regards,
Jorge Machado
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
