Hello,
I’m sorry to hear about the issue you faced with your support ticket. Support tickets at Rank Math are not public. Free tickets are publicly visible, except for the sensitive data section, which is only visible to you and our support staff. However, tickets in the PRO and Content AI sections are visible only to the user who opened the ticket and our support staff.
If you encountered a response that was not related to your question and asked for community help, please feel free to use the available buttons to assign the ticket to a human agent who will address your concern promptly.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this for you.
Sources:
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
