Hello,
I’m sorry to hear that you are experiencing issues with your sitemap page appearing blank on your live website.
To troubleshoot this problem, we recommend following these steps:
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Check for Plugin or Theme Conflicts: There might be a conflict with another plugin or theme causing the blank sitemap page. You can use the Health Check plugin to determine which plugin or theme is causing this issue.
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Flush Sitemaps Cache: If there is data in the source code of the sitemap page, try flushing the sitemaps cache and excluding it from caching. This can often resolve the issue.
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Remove Static Files: If you have a static file with the same name as your sitemap file (sitemap_index.xml), you should FTP into your server and remove the file.
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Custom Code: If none of the above steps solve the issue, you might need to add custom code to your functions.php or rank-math.php file from the theme files. You can find more information on how to add a filter/hook to your site in our dedicated knowledgebase article here.
If after following these steps, the issue persists, please feel free to reach out to our support team by clicking here. Our team is available 24×7 and will assist you as soon as possible.
Thank you for bringing this to our attention. We appreciate your cooperation in resolving this matter.
Best regards.
Sources:
Rank Math Sitemap Issues and Their Fixes » Rank Math
Troubleshooting the “Couldn’t Fetch” Error in Google Search Console » Rank Math
Remove Blank Lines From Sitemaps » Rank Math
I’ve tried all of these options, but the problem is still there. I have exactly the same files in pre.dentaljavierarroyo.com and dentaljavierarroyo.com, so I don’t know why the sitemap works in one website and not in the other.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked your sitemap, and it seems to be opening fine
If it’s still not opening on your end, please clear your website and browser’s cache.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
