Payment Issue

#750818
  • Resolved Anonymous

    1 year, 6 months ago

    Rank Math free

    I am not able to make payment while trying to buy Rankmath Pro

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    We’re sorry to hear that you’re facing issues with making a payment for Rank Math Pro. If you are encountering difficulties during the payment process, there are a few troubleshooting steps you can take to resolve the issue:

    1. Select Your Current Location: Ensure that the country selected in the dropdown menu at the top-right corner of the checkout page matches your actual location. If it’s incorrect, click on it and choose the correct country.

      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: Disable any VPN or proxy server you might have enabled, as they can sometimes interfere with the payment process. Also, consider turning off your ad blocker as it might affect the transaction.

      Some browsers have in-built VPNs
      Turn off your ad blocker

    3. Ensure Your Card Supports International Payments: Rank Math only accepts credit or debit cards for payments. Make sure your card supports international payments in US dollars if you are outside the United States.

      After following these steps, if the issue persists, please contact your bank to ensure they are not blocking the transaction from their end.

    We hope these steps help you resolve the payment issue. If you need further assistance or if the problem persists, feel free to contact our dedicated support team. We’re available 24/7 to assist you. Thank you for your understanding and patience.

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Rank Math Refund Policy » Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals

    Adetayo

    1 year, 6 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    P.S. Please send a screencast if the issue persists. You can use a tool like Loom.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Payment Issue’ is closed to new replies.