Want to Merge RankMatch accounts

#749958
  • Resolved Anonymous
    Rank Math free

    Hi for our Pro account, we wanted to update the email address but see that we can’t. On your chatbot, it says that we need to create a free account with the email address we want and then send a support ticket to merge the two accounts.

    We then would like to ask if we can merge our pro account with our free account so that our new email address would be m********@p*********************

    Please see the details for each account below:

    Pro Account:
    Email: w*******@p*********************
    Username: perfect hideaways

    Free Account:
    Email: m********@p*********************
    Username: perfect hideaways-5393

    Please let us know after you have merged the account if we need to make any modifications to the RankMatch plugin.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    Thank you for reaching out to us regarding merging your Rank Math accounts. To merge your Pro and Free accounts with the email address m********@p*********************, please follow these steps:

    1. Create a free account with the email address m********@p********************* if you haven’t already done so.
    2. Once you have the free account set up, please submit a support ticket to our team to request the merger of your Pro and Free accounts. You can do this by navigating to the Rank Math Support Forum and following the instructions provided in the images below:

    submit a ticket

    In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about the merger request.

    Enter a Ticket Title and Question

    In the Sensitive Data section, enter both email addresses (w*******@p********************* and m********@p*********************) and specify m********@p********************* as your preferred email address.

    Enter sensitive data and submit the ticket

    Once you have submitted the ticket, our support team will locate your Pro account and merge it with your Free account using the new email address.

    If any modifications are required in the Rank Math plugin after the merger, our team will guide you accordingly.

    If you have any further questions or need assistance, feel free to update the ticket, and our support team will be happy to help.

    Thank you for your understanding and cooperation.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
    Why Should You Avoid Group Buying and Sharing Rank Math PRO Subscription? » Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Want to Merge RankMatch accounts’ is closed to new replies.