Two logins/ accounts! - Support

Resolved Anonymous
1 year, 7 months ago

Rank Math free

Hi, I purchased Content AI yesterday and it seems as if I now have two accounts, one of which is connected to my sites at https://insideyourmind.com and stephaniephilp.com where I already have Rankmath pro enabled. When I purchased Content AI I find I’ve been allocated anew account and login.

My original Rank math account is Stephanie Philp. The one I was allocated yesterday is stephanie-4685. The latter doesn’t appear to be connected to my websites.I’m at a loss as to how to proceed. Can you please help and tell me what to do now.

Your order reference is RANKMATH240220-5608-70199

Viewing 6 replies - 1 through 6 (of 6 total)

RankBot
1 year, 7 months ago
Hello,

Thank you for reaching out to us regarding the issue you are facing with your Content AI purchase. We apologize for any inconvenience this may have caused.

To resolve the situation where you have two separate accounts and your Content AI credits are not connected to your existing Rank Math account, we recommend the following steps:
1. Merge Accounts: If you have two separate accounts with different emails, please contact our support team at this link to merge both accounts or transfer your credits to the email connected to your existing Rank Math account.
2. Provide Order Reference: When contacting our support team, kindly include your order reference RANKMATH240220-5608-70199 in the message. This will help our team locate your purchase and assist you more efficiently.
Our dedicated support team is available 24/7, 365 days a year to assist you with any further questions or concerns you may have. Please follow the steps above to ensure your Content AI credits are correctly allocated to your existing Rank Math account.

If you need any further assistance or clarification, please don’t hesitate to let us know. We are here to help!

Thank you for your understanding and patience as we work to resolve this issue for you.

Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Restore Missing Content AI Credits » Rank Math
Jaideep Asrani
1 year, 6 months ago

Hello,

Thank you for contacting Rank Math support.

Please share the email address of your PRO account so we can merge your accounts.

Looking forward to helping you.

Anonymous
1 year, 6 months ago

Rank Math free

Thank you,
S*********@g******** is the one I have for my Pro Account, and S****@I*****************

Jaideep Asrani
1 year, 6 months ago

Hello,

Thank you for your patience.

We have merged your accounts as requested.

Please check on your end if everything is working as expected.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Anonymous
1 year, 6 months ago

Rank Math free

Which account have you used to merge them to?

Princess
1 year, 6 months ago

Hello,

We have merged your accounts as requested with the main email address S*********@g********
Auto-login link: https://rankmath.com/my-account/?uid=528973&altoken=2fc88f3974b6ab77d78e5950f28388a8

Please check on your end if everything is working as expected.

Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.

https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

RankBot
1 year, 5 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Two logins/ accounts!’ is closed to new replies.