Hello,
Thank you for reaching out to us with your concern about merging your Rank Math accounts. We apologize for any inconvenience this has caused you.
To merge your Rank Math accounts and ensure that the email address in the payment panel matches the one in your Rank Math PRO account, please follow these steps:
- Visit the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a one-line summary of the issue, such as “Merge Rank Math Accounts.”
- Provide details in the Ticket Question section, explaining the situation with the email addresses.
- In the Sensitive Data section, include the email address you want to connect to your PRO account and mention that you want to delete the second account.
- If possible, attach a screenshot of the invoice you received from FastSpring.com.
Once you submit the ticket, our support team will assist you in merging your accounts and updating the email address connected to your PRO account.
Thank you for your understanding, and we appreciate your cooperation in resolving this matter. If you need further assistance, feel free to let us know.
Best Regards,
Rank Math Support Team
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Restore Missing Content AI Credits » Rank Math
How to Change or Update the Payment Method » Rank Math
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
We understand how important it is to have everything organized under one main account, and we are here to assist you in resolving this issue swiftly.
Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.
By doing this, we can ensure that all your purchases and tickets are centralized.
If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi
That’s exactly the point.
I have provided email addresses in the sensitive data section.
Thank you for your help
I bought a second license. Everything is fine.
Thank you for your help. Please ignore this ticket.
I will ask for a refund of the payment for this license.
Best wishes
Arthur
Hello,
Thanks for contacting Rank Math support.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
Thank you for choosing Rank Math.
