Hello,
Thank you for reaching out to us about the issue you are facing with refreshing to get credits for Content AI. We apologize for any inconvenience this has caused.
The error message you mentioned, “The response is not a valid JSON response,” typically occurs when there is a communication issue between your website and our server.
To troubleshoot this, please follow these steps:
- Check your internet connection to ensure it is stable.
- Clear your website cache and browser cache.
- Ensure there are no firewall or security plugins blocking the connection.
- Try refreshing the credits again after a few minutes.
If the issue persists after trying these steps, please assign this ticket to a human agent by using the available buttons so we can further investigate and assist you in resolving this matter.
We appreciate your patience and cooperation.
Sources:
How to Restore Missing Content AI Credits » Rank Math
Hi there, I have tried the 4 steps above and it’s still not working. Same error message.
“The response is not a valid JSON response.”
Hello,
Please share the URL of the affected site so we can fix the issue.
Looking forward to helping you.
I have the same issues, can you help ?
Hello @andrewwilliams4
You can also share the affected URL with us or better still open a new ticket for us to provide you with personalized support.
We look forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
