Page title and meta description not saving

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience this issue may have caused you.

We’ve checked your site and found that Rank Math REST Routes that we use to update the data are being blocked by your Wordfence firewall and most likely this is why you’re facing the issue. Please check the screenshot below for your reference:

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

In order to fix this issue, please whitelist the above-mentioned Rank Math REST Routes by following the guide below: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

We hope these steps help you solve the problem and please do not hesitate to let us know if you need our assistance with anything else.

Thank you for choosing Rank Math.

Hello,

We checked your website and we can confirm that Wordfence is not blocking the Rank Math REST Routes anymore.

However, it looks like you have a redirection on your website that adds a trailing slash to all URLs and that is being triggered in the API routes as well.

That should not be applied to REST API routes but only to the pages and posts of the website. Otherwise, the functionality of the plugin might not work as intended.

To fix this, adding the condition line RewriteCond %{REQUEST_URI} !^/wp-json (exclude wp-json URLs) to your trailing slash redirect rule should work, The edited redirect will look similar to the one below:

#Add Trailing slash for end of the URL
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} !^/wp-json
RewriteRule ^(.*[^/])$ /$1/ [L,R]

If you’re not sure, then you can get in touch with your hosting provider to do that for you.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

You can place the code in the .htaccess file.

You can edit your .htaccess file from WordPress Dashboard > Rank Math > General Settings > Edit .htaccess: https://rankmath.com/kb/edit-htaccess/

Ensure that you’ve switched to the Advanced Mode in Rank Math so that you can view this section.

Please generate a backup of your website before making any changes as it is a sensitive file.

If you need assistance modifying the .htaccess file, We would recommend getting in touch with your web host so they can place the redirects correctly.

We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

Thank you.

Hello,

Please clear all cache (Server, site and browser), if possible attempt using a different browser and search again.

If the issue persists we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.