Content AI credits not refreshing - Support

Resolved Anonymous
1 year, 7 months ago

Rank Math free

Hi there

I recently installed the Rank Math SEO plugin and subscribed to Content AI. When I refresh the credits to be able to use it, I get the error “The response is not a valid JSON response.”

I have followed the tutorial to ensure the Permalinks settings are correct and deleted the .htaccess file but it still does not work.

Also, I still keep getting the “Please keep only one SEO plugin active, otherwise, you might lose your rankings and traffic. Click here to Deactivate.” message, despite uninstalling and deleting the former Yoast SEO plugin (this might provide clues as to what could be causing the issue?).

Thanks

Tim

Viewing 6 replies - 1 through 6 (of 6 total)

RankBot
1 year, 7 months ago
Hello,

Thank you for reaching out to us regarding the issue with your Content AI credits not refreshing. We apologize for any inconvenience this has caused.

To resolve the “The response is not a valid JSON response” error when refreshing your credits, please follow these steps:
1. Make sure you are logged in to the correct account that you used to purchase Content AI credits.
2. Visit the Rank Math Account page by going to Rank Math > Account > Website or directly access this URL: Rank Math Account
3. Check if the remaining credits displayed there are correct. Here is a screenshot for reference:
If the credit count is correct on your Rank Math account but not reflecting on your website, please disconnect and reconnect your Rank Math account by following these steps:
- Go to your WordPress admin area > Rank Math > Dashboard > Help
- Click on “Disconnect” and then “Reconnect”
- After reconnecting, go to Content AI and refresh the credits again. Here is a screenshot showing how to refresh the credits:
Regarding the message about keeping only one SEO plugin active, even after uninstalling Yoast SEO, this could be due to residual settings or conflicts. To troubleshoot this further, please ensure that all Yoast SEO files are completely removed from your WordPress installation.

We hope these steps help in resolving the issues you are facing. If you need further assistance, please feel free to let us know.

Thank you for your patience, and we appreciate your understanding as we work to resolve this matter for you.

Sources:
How to Restore Missing Content AI Credits » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
Anonymous
1 year, 7 months ago

Rank Math free

I have followed all the steps. The website shows the credits and the correct account, I disconnected and reconnected on the website, but it has not resolved the problem.

I even deactivated and reactivated the plugin.

Anonymous
1 year, 7 months ago

Rank Math free

same problem

Adetayo
1 year, 7 months ago

Hello @Tim Coombes

Thank you for contacting Rank Math support.

We have fixed the issue for your site. Please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account.

After that, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI, and it should work without any issues.

Hope that helps, and please do not hesitate to let us know if you need my assistance with anything else.

Anonymous
1 year, 7 months ago

Rank Math free

Same issue as this and the above still doesn’t work

Adetayo
1 year, 7 months ago

Hello,

@Dimora Mortgages: we have responded to your ticket.

Since this issue has been resolved, this ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.

Viewing 6 replies - 1 through 6 (of 6 total)

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