Woo commerce product category: meta description and key phrase not saving

#738838
  • Resolved Anonymous

    1 year, 7 months ago

    Rank Math free

    Hi team hope you can help

    As the above I have moved over from yeost to yourself for my SEO but I have noticed that I am not able to update or add SEO data to anyb categories (ones that I had previously added are there but when i save it just goes back to what it was originally set at) for new categories it just wipes the data when I save.

    Weird thing is product pages seem to work fine.

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    I’m sorry to hear that you’re facing issues with saving the meta description and focus keyword for WooCommerce product categories in Rank Math. Thank you for reaching out to us regarding this matter.

    The problem you are experiencing with not being able to update or add SEO data to your categories might be due to plugin conflicts or JavaScript-related errors. To troubleshoot this issue, you can follow these steps:

    1. Plugin Conflicts: Check for any plugin conflicts that might be causing this issue by following our guide on plugin conflict resolution.

    2. JavaScript Errors: Diagnose JavaScript-related errors by following the steps outlined in this tutorial.

    If after following these steps you are still unable to save the meta description and focus keyword for your categories, please let us know, and we will assist you further.

    If you have any more questions or need further assistance, feel free to ask. Thank you for your patience as we work to resolve this issue for you.

    Best regards.

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    Why Can’t I Enter More Than 1 Focus Keyword in Post and Product Categories? » Rank Math
    Resolving Rank Math Schema Markup Related Issues
    Rank Math’s Content Analysis Tests For Archive Pages » Rank Math
    General Tab in Meta Box of Rank Math SEO Plugin

    Anonymous

    1 year, 7 months ago

    Rank Math free

    I have tried the above and haven’t been able to find a resolution. In addition the product tags have the same issue when adding key phrases

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Just to add I have another website which i originally had rank math SEO and that now also doesn’t work when it originally did the last time I made a change to a product category or tag.

    Great

    1 year, 7 months ago

    Hello,

    Thank you for contacting Rank Math support.

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rakibuzzaman Siam

    1 year, 7 months ago

    Hello,

    The website’s temporary admin login URL you’ve shared has expired and it is redirecting to your homepage.

    Please try to update the logins in the sensitive data section so that we can check the issue further for you.

    Meanwhile, please try to follow the steps from this guideline and see if that works for you: https://rankmath.com/kb/meta-data-not-saving/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Woo commerce product category: meta description and key phrase not saving’ is closed to new replies.