Hello,
We apologize for the inconvenience you are facing with your Content AI credits. If you have purchased the Content AI Starter package that should provide you with 5000 monthly credits, but you only received 750 credits, we understand your concern.
To resolve this issue, please follow these steps:
- Head over to the Rank Math account area and ensure that your account has Content AI credits left.
- Then, navigate to Rank Math SEO → General Settings → Content AI in your website and refresh the Content AI credits.
- If your credits still do not appear correctly, you should reconnect your account as shown here.
By following these steps, your correct monthly credits should be reflected in your account. If the issue persists or you need further assistance, please feel free to reach out to our dedicated support team by clicking here. We are available 24/7, 365 days a year to assist you.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this for you.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for getting back to us about this issue. We appreciate your patience and cooperation with this issue.
Can you please confirm to us if you’re seeing the correct number of credits when you log in to rankmath.com/my-account/websites?
If you’re seeing the correct number of credits here, then this is a problem with the syncing of information between rankmath.com and your website. Disconnecting then reconnecting your account should mostly resolve this – but if you’re not seeing the correct number of credits on rankmath.com/myaccount (https://i.rankmath.com/i/P5hrqw), then this is billing-related and we need to look into it further.
Please let us know which it is.
