Rank Math is not working

#738457
  • Resolved Anonymous

    1 year, 7 months ago

    Rank Math free

    Rank Math is my preferred SEO plugin and I’ve been using it on my websites for years. However, it recently stopped working on my main website – clarezivanovic.com. What I mean is, when I’m in my Divi builder editing a page, I can no longer click on the Rank Math icon to make changes. The icon is there, but it does not open when I click on it. I need to make updates as I have recently upgraded my website.

    I believe I have the most current Rank Math version.

    Can you please help me fix this? If it can’t be fixed I may need to replace it with another plugin; but I’d prefer to not do that as I like Rank Math.

    Thanks, Clare

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    I’m sorry to hear that you are facing issues with Rank Math on your website, Clare. Thank you for reaching out to us regarding this matter.

    To address the problem you are experiencing with the Rank Math icon not responding when clicked in the Divi builder, there are a few troubleshooting steps we can take:

    1. Check Rank Math Version: Even if you believe you have the latest version, it’s good to double-check. You can verify this by navigating to your WordPress Dashboard → Rank Math SEO → Status & Tools → Version Control. Ensure that you have the most recent version installed.

    2. Reconnect Website with Rank Math: Sometimes reconnecting your website with Rank Math can resolve such issues. You can do this by heading over to WordPress Dashboard → Rank Math SEO → Dashboard → Help, then click Disconnect Account and reconnect by clicking Connect Now.

    3. Plugin Conflict: There might be a conflict between Rank Math and another plugin or your theme. You can check for conflicting plugins by following the steps outlined in our guide here.

    If after trying these steps the issue persists, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for your patience and understanding.

    Best regards,
    Rank Math Support Team

    Sources:
    Why Rank Math Settings Are Not Getting Saved? » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
    The #1 WordPress SEO Plugin in 2023 – Rank Math
    Content AI – Your Personal AI Assistant by Rank Math

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Hello Rank Math,

    To fix my error I have:

    1. ensured I have the current version of Rank Math
    2. deleted Rank Math from my plugins, and then reinstalled it
    3. checked for plugin conflicts.

    None of these have corrected the issue.

    I really want to keep using your SEO plugin on my website as I feel it’s the best. But, I simply cannot get it to work. Before I delete it for good and switch to another, can you please help me find a way to make my Rank Math SEO work?

    I genuinely appreciate it.

    Thank you, Clare

    Rakibuzzaman Siam

    1 year, 7 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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