Hello,
I’m sorry to hear that you are facing issues with the Basic SEO section not showing on all your product and blog pages after switching from Yoast SEO to Rank Math. This can be frustrating, but we are here to help you resolve this issue.
When transitioning from Yoast SEO to Rank Math, sometimes conflicts can arise that prevent certain features from displaying correctly. Since you have already tried clearing the cache, checking for plugin conflicts, and theme conflicts without success, there might be a specific configuration issue causing this.
One common reason for the Basic SEO section not showing on some pages is related to the Rank Math Meta Box settings. The Meta Box might be disabled for certain post types or taxonomies. To address this, you can navigate to Rank Math SEO → Titles & Meta from your WordPress dashboard and ensure that the Meta Box is enabled for the post types where you want to see it.
If the issue persists, it could be due to a specific setup on your website. In such cases, our support team will be able to provide more personalized guidance based on your website’s configuration. I recommend reaching out to the Rank Math support team by opening a support ticket at Rank Math Support. They will assist you further in resolving this issue promptly.
Thank you for bringing this concern to our attention, and we appreciate your patience as we work to resolve this matter for you.
Sources:
Why Rank Math’s Meta Box is Not Showing? » Rank Math
List of Known Plugin Conflicts » Rank Math
I have checked.
All the “Rank Math Meta Box settings” are ENABLED.
Please, I need the help of a human agen urgently.
Thanks
Nobody is responding here.
This is very bad
Hello,
Thank you for contacting Rank Math support.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please, what is the update?
what is the update?
This support is taking too long.
Hello,
The issue is coming from the ACF Pro plugin. You are using a very old version of ACF Pro. Please update it to the latest version to fix the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Thanks for the update.
Can you help us to update the ACF Pro pluging?
If yes, kindly do it.
Thanks
Hello,
You can follow this guide to update the plugin: https://www.advancedcustomfields.com/resources/how-to-update/
We suggest taking a backup of your website before the update and should you encounter any problems, it would be best to reach out to the ACF plugin support team as they would be in a better position to help troubleshoot issues with their plugin.
I hope this helps.
Do not hesitate to reach out if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
