Hello,
Thank you for contacting the support and sorry for the confusion.
Rank Math PRO (all license types) comes with a FREE 15-day Content AI Trial. This is mentioned on the pricing page as well:
We also send out an email reminder three (3) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.
You can cancel the Trial at any time using this link:
https://rankmath.com/my-account/subscriptions/?tab=cai-subscription
→ Here is a guide on how to cancel your Content AI Trial
With that being said, we have initiated a refund on your Content AI subscription as requested. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
We are continuously improving our products, so we request you to check back to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Ok, thanks. I also wont to cancel my PRO subscription. Is it possible?
Hello,
To cancel your PRO subscription please follow the steps in this article: https://rankmath.com/kb/cancel-subscription/.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
In this article it is written how to cancel subscription without refund. But 30 days have not passed since the payment was made, so I want to make a refund.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
