product category description not working

#737623
  • Resolved Anonymous

    1 year, 7 months ago

    Rank Math free

    hello Rank Math,

    i hope you doing well please ia have problem i will be appreciate more if you solve it for me

    Why my product category description not working after i’m added rank math plugin i have tried too many times to change category description but its not working please check and resolved this

    My website :

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    Thank you for reaching out to us regarding the issue with your product category description not working after adding the Rank Math plugin. We apologize for any inconvenience this has caused.

    To address this problem, please follow these steps:

    1. Ensure that you have set up the product category description correctly within Rank Math. You can optimize the category URLs and descriptions by navigating to Rank Math SEO → General Settings → WooCommerce as shown in the guide here: How to Optimize a Category Page.

    2. Check if there are any conflicts with other plugins that might be affecting the product category descriptions. Deactivate other plugins temporarily to see if the issue persists.

    3. Refresh the credits for Content AI as it might help resolve any underlying issues. You can do this by going to WordPress Dashboard → Rank Math → General Settings → Content AI and refreshing the credits.

    If the issue persists after following these steps, please let us know, and we will assist you further.

    Thank you for your patience, and we look forward to resolving this for you.

    Sources:
    How to Set Product Meta Description Using Rank Math » Rank Math
    How to Optimize a Category Page » Rank Math
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

    Anonymous

    1 year, 7 months ago

    Rank Math free

    hello

    thank you for your message, i do everything that you told me, but the problem is still not solved

    please help me

    Anonymous

    1 year, 7 months ago

    Rank Math free

    hello ??

    Jeremy

    1 year, 7 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Can you please check if the changes you have made to the description are being saved? You may check that by refreshing the settings page. If the description isn’t saved, please refer to this guide.

    If the issue persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If that doesn’t help, kindly share the affected URL and edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘product category description not working’ is closed to new replies.