Hello,
I apologize for the issue you encountered after updating to the latest version of our free plugin. It seems there were errors in the WordPress media list where next to the images, it showed the media URLs and prompted you to either save or cancel, but neither action was possible.
To address this issue, I recommend following these steps:
- Check for Plugin Conflicts: Deactivate all other plugins except Rank Math and see if the issue persists. If not, reactivate the plugins one by one to identify the conflicting plugin.
- Clear Cache: Clear any caching plugins or server caches you might be using.
- Update WordPress: Ensure your WordPress installation is up to date.
- Check Server Requirements: Make sure your server meets the minimum requirements for Rank Math.
- Reinstall Rank Math: If the issue persists, reinstall the latest version of Rank Math.
If after following these steps the issue persists, please assign this ticket to a human agent using the available buttons for further assistance.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
Best regards.
Sources:
Bulk Editing Options in the Rank Math SEO Plugin
Why Rank Math Settings Are Not Getting Saved? » Rank Math
How to Fix the Briefly Unavailable for Scheduled Maintenance Error in WordPress » Rank Math
Rank Math General Settings
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Buona Sera,
ho effettuato tutte le verifiche seguendo le istruzioni indicate ed installando il plugin. Nulla. Nessun plugin e neanche il tema sono in conflitto. Quindi c’è qualche altro problema su RanK Math su cui dovreste indagare. Vi chiedo quindi di procedere a darmi indicazioni su come fare
Grazie
Hello,
Thank you for your patience.
Please share more details of the issue on your media page so we can check and advise accordingly.
You can record a video screencast using a tool like Loom showing the issue and add the shareable link here.
You can also upload screenshots using this tool and add the link here.
Looking forward to helping you.
https://imgur.com/a/RSEqB71
Ho seguito la procedura indicata. Come vedete il plugin genera questo errore nella libreria media.
Se effetto il downgrade alla versione precedente tutto torna normale nella libreria media
Anche altri utenti mi hanno segnalato lo stesso problema
Quindi ritengo che ci sia qualche problema nell’ultima versione
Potreste intervenire sul plugin?
Oppure devo eliminarlo?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
E’ davvero necessario fornire i dati di accesso?
Il plugin di accesso temporaneo che voi suggerite
https://wordpress.org/plugins/temporary-login-without-password/
funziona solo se c’è un’email a cui inviare il link
In alternativa sarebbe possibile concordare un appuntamento con un vostro operatore per fornirvi il controllo remoto della postazione di lavoro? Così potreste lavorarci giusto il tempo dell’intervento senza dovervi fornire alcun accesso
Hello,
I’m afraid remote access will not be possible at this time, but you can always use our support email (s******@r***********) to create a temporary login for us.
Also, we’re not exactly sure what error is from the image you shared, can you please can another screenshot and circle out the error or place of concern so we can understand the problem thoughly.
Thank you for your patience and cooperation
Ho risolto il problema! Ho disattivato il plugin di Cloudflare. Ho fatto l’aggiornamento di Rank Math ed è andato ok senza problemi alla libreria media. Poi ho riattivato Cloudflare ed è andato tutto ok!
Hello,
Thank you for the update.
We’re glad that you have already managed to resolve this issue.
If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
