Can’t save meta titles / descriptions

#735889
  • Resolved Anonymous

    1 year, 7 months ago

    Rank Math free

    Hi, at the moment we have been troubleshooting some issues with our website. Unfortunately, it seems to have stopped saving our meta data settings on pages, categories and posts, meaning we can no longer update them.

    We have checked if anything has been blocking it in our hosting firewall, as well as WordFence, and there are no conflicting plugins such as Yoast. I’ve checked the rest route from the knowledge base troubleshooting, and that is also fine. Not too sure what might be causing the issue.

Viewing 7 replies - 1 through 7 (of 7 total)
  • RankBot

    1 year, 7 months ago

    Hello, I’m sorry to hear that you’re experiencing issues with saving meta data settings on your website. It seems like you’ve already done some troubleshooting steps to identify the problem, such as checking for conflicts with plugins and ensuring that the REST route is working fine.

    Given the steps you’ve already taken, it’s possible that JavaScript-related errors could be causing the issue. You can diagnose JavaScript-related errors from the JavaScript Console in your browser. Here’s how to check for JavaScript errors in Chrome:

    1. Open the Developer Tools Console Panel by navigating to More Tools → Developer Tools from the Chrome menu.
      Open Developer Tools

    2. Click the Console tab to look for any JavaScript-related errors.
      Open console tab

    If you find any JavaScript-related errors, this could be the cause of the issue with saving meta data settings.

    If you’re unable to identify the issue or need further assistance, I recommend opening a support ticket in our Rank Math support forum. Our support experts will be able to investigate the issue further and provide you with specific guidance based on your website’s configuration.

    You can open a support ticket here.

    Thank you for bringing this to our attention, and we’ll do our best to help you resolve this issue.

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    General Tab in Meta Box of Rank Math SEO Plugin
    How to Fix Submitted URL Marked ‘NoIndex’ Error » Rank Math

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ike

    1 year, 7 months ago

    Hello,

    We can see that WordFence is blocking Rank Math UpdateMeta route:
    https://imgur.com/SAYbBLn

    Please follow this guide to whitelist Rank Math in WordFence: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

    Let us know how this goes. Please let us know if you have further questions or concerns.

    Thank you.

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    1 year, 7 months ago

    Hello,

    The route is whitelisted in WordFence, but it is still returning a 403 error. Please check with your host if there is a server-side firewall that is blocking the route. If there is, please ask them to whitelist the updateMeta route to fix the issue.

    Let us know how that goes. Looking forward to helping you.

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Hi Jaideep, we have receieved the following information from our hosting team:

    “Could you please ask the plugin support team how this would be implemented? From a hosting stand point, the IP has been whitelisted, the permissions for the plugin directories and files are correct. If this requires any custom code this is not something we would troubleshoot or resolve as this falls outside of our hosting support remit and is considered developer work.”

    Not sure what’s going on at the moment as Rank Math support is saying it’s on our hosting team, and the hosting team is saying they aren’t blocking anything…

    Thanks, Connor.

    Ike

    1 year, 7 months ago

    Hello,

    The login details in the sensitive data section seem to be incorrect. We however noticed your site no longer blocks the Rank Math updateMeta route. Kindly try to save changes to the metadata again.

    If it persists clear your browser’s cache or use a different browser and attempt saving changes.

    Let us know how this goes.

    Looking forward to hearing back from you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Can’t save meta titles / descriptions’ is closed to new replies.