Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the subscription with some other email address.
Can you please share the email address that you used to purchase the subscription or you can search and forward the receipt from FastSpring.com so we can locate your account?
However, you can follow the steps illustrated in this tutorial: https://rankmath.com/kb/cancel-subscription/ to cancel your subscription. Canceling your subscription will prevent automatic billing of your registered payment method.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
