I think I purchase the wrong package. Can I change.

#732740
  • Resolved Anonymous

    1 year, 7 months ago

    Rank Math free

    Hello

    I purchased Content AI

    But I should have purchased SEO Pro (with 5000 AI credits) to try it out.
    Can you convert my account to that instead?

    Also I have a query..

    It says Pro is $5.95 per month billed annually.. when I go to pay it says it is $86.25… and that is also supposedly without VAT.. which means it is $7.18 + VAT = $8.22 per month.

    I am confused.. How much is it?

    I have just paid for Content AI $47.88 which is the same as advertised without VAT. (I have a VAT number is added)

    But for SEO Pro – the pricing does not seem to add up..

    Can I either cancel and get a refund for the Content AI and I will then sign up again with SEO Pro.. OR can I just pay the difference and I will try content AI a go with the free credits first.

    Pleas advise how to sort this out.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Princess

    1 year, 7 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Correct, Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/

    About the question on pricing, that would be $5.75/month x 12 months, that’s $69/year.
    Pricing

    The rest of the amount above the price displayed on our website is added as a tax.

    We do not have any control over that as that is charged by your government.

    You can read more about the same here:
    https://rankmath.com/kb/why-does-rank-math-charge-vat-and-gst/

    If you have a valid tax ID (VAT, GST, etc.), then please get in touch with FastSpring (our payment processor) to get a refund on your taxes:
    https://fastspring.com/question-a-charge/#vat-tax-questions ( Request Tax or VAT Refund )
    s******@f*************

    Let us know if you want to continue to request for a refund on your Content AI Plan and we will do the needful.

    Hope that helps. If there’s anything else we can help you with, please let us know.

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Hello.

    I will end up taking them both I am sure but is it possible to get the 5000 credits 15 day free trial for the AI trial added to my account.. with the sign up for pro?

    I seem to have done it the wrong way round and feel now I miss out on the free 2 week trial and 500 credits.

    Rather than refunding the AI..

    Or does that confuse everything? is there something you can do so I dont miss out on the 5000 free credits and the trial with the pro sign up.. as I have already paid for the AI for a year..

    Kind Regards

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Hi again.

    I purchased Pro.. I was wanting to get on with things.

    What are the possibilities of getting the free 5000 credits that I should get with a new subscription to pro to try out AI even though I purchased AI first by accident.

    Can you do that? 🙂

    Princess

    1 year, 7 months ago

    Hello,

    Thank you for your PRO purchase. With that, we have added 5000 credits for this month only out of good will.

    We hope you can maximize and enjoy the use of Content AI.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Thankyou thats super.. just working through the training videos now. they seem good so far 🙂

    Reinelle

    1 year, 7 months ago

    Hello,
    
    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
    
    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
    
    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
    
    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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