meta box not showing

#732678
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello, we’re sorry to hear that you’re experiencing issues with the Rank Math meta box not showing on your pages. This can be frustrating, but we’re here to help.

    To resolve this issue, you can follow these steps:

    1. Navigate to Rank Math SEO → Titles & Meta from your WordPress dashboard.
      Navigate to Titles and Meta Settings

    2. Select the post type where you wish to add the missing Meta Box (in this case, Pages).
      Select Post Type/ Taxonomy

    3. Scroll down and enable the Add SEO Controls option.
      Enable Add SEO Controls option

    After following these steps, you should be able to see the Rank Math meta box in the Classic Editor or the Block Editor, depending on which one you are using.

    If you still encounter issues after following these steps, please feel free to reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Sources:
    Why Rank Math’s Meta Box is Not Showing? » Rank Math
    General Tab in Meta Box of Rank Math SEO Plugin

    Jaideep Asrani

    1 year, 7 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘meta box not showing’ is closed to new replies.