Hello,
Thank you for reaching out to us. We’re sorry to hear that you’re facing issues with using your Content AI credits.
To activate your Content AI credits, please head over to your WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please try using Content AI again, and it should work without any issues.
If you encounter any further issues or need additional assistance, please don’t hesitate to let us know.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Could you please try to follow the steps from this guideline and see if that works for you? https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and share a screenshot with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
I have disconnected and connected the site again and done all the settings as per your document but still not able to transfer AI Credits and Content AI is not activated.
Please do the needful.
Thanks & Regards.
Hello,
We have fixed the issue for you.
Kindly check on your end and let us know how it goes.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
Dear Team,
How can I check where my credits are used on the website, bcoz it’s showing 1000 credits are used?
Thanks & Regards
Hello,
Please check this small KB for that: https://rankmath.com/kb/content-ai-history/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
