Uppdate and connection

Hello,

Thank you for reaching out to us, and I’m sorry to hear about the issues you’re facing with updating your Content AI credits and connecting to Content AI on your website.

To update your Content AI credits, please ensure that you are logged in to the correct account that you used to purchase the credits. Once logged in, head over to your Rank Math > Account > Website or visit this URL: Rank Math Account

Check if you are able to see the correct remaining credits. If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area > Rank Math > Dashboard > Help. Here are some screenshots for reference:

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct one.

If you’re still experiencing issues after following these steps, please let us know, and we’ll be happy to assist you further.

Best regards.

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Could you please try to follow the steps from this guideline and see if that works for you? https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

If the issue persists, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and share a screenshot with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

Let us know if this fixes the issue.

Please do not hesitate to let us know if this doesn’t help or you have any followup queries.