Add credit AI subscription to my existing PRO licence account

#730834
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    Hello,

    I have another PRO account, linked to the email address a********@c****************** – how can I transfer my AI subscription from this account to either the other email account or onto my website, http://www.calessiajewelry.com? Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    We apologize for the inconvenience. Unfortunately, it is not possible to transfer the Content AI subscription from one account to another or to a website directly. Each subscription is tied to the specific account and cannot be transferred.

    If you need additional credits beyond what your current subscription offers, you can purchase extra Content AI credits separately. You can find more information about purchasing additional credits in the pricing section on the Rank Math website. Here is the link: Content AI Pricing

    If you have any further questions or need assistance, feel free to ask.

    Thank you for reaching out to us.

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math
    Content AI – Your Personal AI Assistant by Rank Math

    Princess

    1 year, 7 months ago

    Hello,

    We have transferred your purchased AI credits to the other email account.

    Now, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Lastly, to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Add credit AI subscription to my existing PRO licence account’ is closed to new replies.