Existing Page Cannot Be Seen if RankMath is On

#7305
  • Resolved Anonymous

    6 years, 7 months ago

    Rank Math free

    Hello!

    In the last few days I am having problems with RankMath…
    A page with an article of my blog cannot be seen at all if RankMath is on. However, the page is existing and if RankMath is turned off the page can be seen as usual.

    If you give me an e-mail I could provide you a temporary login without password.

    Please let me know.

    Yours faithfully

    Chiara Scanavino

    • This topic was modified 6 years, 7 months ago by .
Viewing 6 replies - 1 through 6 (of 6 total)
  • Todd

    6 years, 7 months ago

    Rank Math free

    Hi Chiara,

    Wee might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

    asking for logins

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    If you must need an email ID, please use s******@r***********

    We really look forward to helping you.

    Anonymous

    6 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    6 years, 7 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please share the URL of the affected page on the sensitive data section so that I can investigate this further.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous

    6 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    6 years, 7 months ago

    Rank Math free

    Hello!

    Here is the link to the page affected.
    Now it can be normally seen because I habe turned Rankmath off.

    Yours faithfully

    Chiara Scanavino

    Michael Davis

    6 years, 7 months ago

    Rank Math pro

    Hi Chiara,

    Thanks for the response.

    You have some conflicting redirection rules under Rank Math > Redirections that is redirecting this page to two other pages.

    I have disabled the two redirections and this page is now displaying correctly.

    I hope this info helps. Thank you.

    RankBot

    6 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Existing Page Cannot Be Seen if RankMath is On’ is closed to new replies.