AI Credits not Available

#729877
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    The 8k credits we have left over for the month are not available currently. I have gone through all the troubleshooting tips on the website, but it did not resolve the issue.

Viewing 7 replies - 1 through 7 (of 7 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with the Content AI credits.

    To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Then, head over to your Rank Math > Account > Website or visit this URL: Rank Math Account

    Check if you are able to see the correct remaining credits. If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account by heading over to your WordPress admin area > Rank Math > Dashboard > Help. Here are the steps for reference:

    1. Disconnect: Disconnect
    2. Reconnect: Reconnect

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct count. Here’s a screenshot for reference: Refresh Credits

    We hope this helps, and please let us know if you need further assistance.

    Ike

    1 year, 8 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Hello,

    I updated the sensitive data section with the info requested.

    Thanks,
    Wally

    Reinelle

    1 year, 7 months ago

    Hello,

    Thank you for your patience.

    We’ve checked your site, and the 8k credits are already appearing.

    Please refer to the screenshots in the sensitive data section.

    Could you please confirm if there’s any place where the credits don’t work?

    Looking forward to helping you.

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Hi,

    They seem to be working now. Any idea why this keeps happening?

    Thanks,
    Wally

    Jaideep Asrani

    1 year, 7 months ago

    Hello,

    There must be some issue with the account connection. If the issue appears again, you should refresh the credits in WP Dashboard > Rank Math SEO > General Settings > Content AI.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘AI Credits not Available’ is closed to new replies.