Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Unfortunately, we are not able to see any Rank Math subscription on your account. Can you please confirm if you purchased the subscription with some other email address?
If so, please share the email address that you used to purchase the subscription or you can search and forward the receipt from FastSpring.com so we can locate your account and check the issue.
Looking forward to helping you.
Thank you.
Hello Siam,
I have upgraded to Pro, and it appears to be working; however, please check if there is a possibility of a conflicting email address being used; for the first I used s*********************@g******** and later changed to s***********@i*********
Many thanks.
Hello,
The email address s*********************@g******** is still a separate Rank Math account that holds your Rank Math subscriptions.
So currently, you have 2 Rank Math accounts.
If you want, we can merge these two accounts and consolidate them into a single account. Just let us know here which email address you wish to keep.
Looking forward to helping you.
The email used to purchase the subscription is s*********************@g********
Thank you
Hello,
Thank you for confirming.
If you want us to merge your accounts, we would like you to know that you can only keep 1 email address.
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases are available under your preferred account.
We really look forward to hearing back from you. Thank you.
Make this email primary: { s***********@i********* }
Discard this email: { s*********************@g******** }
Thank you
Sandra
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube-nocookie.com/embed/nCDe67K_3rA
Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/
2. Disconnect and reconnect your account from inside WordPress:
WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
