Troubles to connect a website - Support

Resolved Anonymous
1 year, 8 months ago

Rank Math free

Hello,

I intend to try AI tools with RankMath.
I understand that I need to connect the website.
In the Dashboard section, I do not have the Help Tab.
And there is no Connect/Disconnect button.
The website is http://www.melissaorganic.ro, and I use RankMath from more than a year now.

Can you help me please?

Thank you,
Adina

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 8 months ago

Hello Adina,

I’m sorry to hear that you’re experiencing issues connecting your website to Rank Math. To resolve this, please ensure that you have the latest version of Rank Math installed on your website. If you’re still unable to see the Help tab or the Connect/Disconnect button, it’s possible that there might be a conflict with another plugin or theme.

To further assist you, I recommend checking out our knowledgebase article on how to connect or disconnect your website from Rank Math: How to Connect/Disconnect Your Website From Rank Math.

If you’re still facing issues after following the steps in the article, please reply to this ticket, and a human agent from the Rank Math Support team will be happy to assist you further.

Thank you for reaching out to us, and we appreciate your patience as we work to resolve this issue for you.

Sources:
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
Website Not Shown In Rank Math Account Area » Rank Math
How to Connect/Disconnect Your Website From Rank Math
How to Connect/Disconnect Your Website From Content AI

Reinelle
1 year, 8 months ago

Hello,

Thank you for your patience.

This usually happens when your site is under a multisite environment. Could you please confirm?

If that is so, then you may need to follow our guide here to properly activate the Rank Math plugin:
https://rankmath.com/kb/installing-rank-math-on-a-multisite-environment/#install-free-version

Let us know how this goes.

RankBot
1 year, 7 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Troubles to connect a website’ is closed to new replies.